Privacy Policy

1. Introduction

This Privacy Policy describes how Lunerix LLC ("we", "us", "our") collects, uses, stores, and protects personal information in connection with our infrastructure, hosting, and security services. By accessing or using any Lunerix-operated products or platforms, you acknowledge that you have read and understood this Policy.

2. Information We Collect

• Account information (name, email, identifiers)
• Billing and transactional information when purchasing services
• Support communications and abuse/security reports
• Technical logs including IP addresses, user-agent, and request metadata
• Operational telemetry for fraud prevention and service reliability

3. Use of Information

We process information for the following purposes:

• Provisioning, maintaining, and securing our infrastructure
• Incident investigation, fraud mitigation, and abuse prevention
• Legal compliance, dispute handling, and regulatory obligations
• Customer support and service-related communications

4. Data Sharing & Disclosure

We do not sell personal information. Information may be disclosed only under restricted circumstances, including:

• To vendors acting as processors under confidentiality obligations
• In response to lawful legal requests or regulatory requirements
• To enforce agreements, protect our rights, or prevent abuse and security threats

5. Data Retention

Information is retained only for as long as required for operational, legal, or compliance purposes. Security and abuse-related logs may be retained longer where necessary to investigate or prevent malicious activity.

6. Security Measures

We apply technical, operational, and administrative safeguards to reduce the risk of unauthorized access, misuse, or disclosure. No system is entirely risk-free, but we implement layered controls in line with industry practices.

7. Your Rights

Depending on jurisdiction, you may be entitled to request access, correction, restriction, or deletion of certain personal information subject to legal exceptions. Requests may require identity verification prior to processing.

8. Changes to This Policy

We may update this Policy periodically. Continued use of our services following any updates constitutes acceptance of the revised terms.